ContactOur Team
Have questions about your trip or need help with a booking? Our travel experts are here to assist you.
Email us
The fastest way to reach us is email. We typically respond within 24 hours.
reservations@travelry.aiOr check our FAQ — most questions are answered there.
Frequently AskedQuestions
Can't find the answer you're looking for? Email us at reservations@travelry.ai.
How do I access exclusive deals after signing up?
Once you've created an account, you'll have immediate access to all current deals on our platform. Simply log in and browse our deals by destination or category.
Do you offer refunds if I need to cancel my booking?
Refund policies vary by deal and provider. Each listing clearly displays the cancellation policy. Many of our partners offer flexible booking options with free cancellation periods.
Are the prices shown the final price I'll pay?
The prices displayed are the member rates you'll pay. There are no hidden fees from Travelry. However, some providers may charge resort fees or taxes separately, which will be clearly disclosed.
How often do you add new deals?
We add new deals regularly, often multiple times per week. Our team works continuously with partners to negotiate exclusive rates and bring you the best value on premium travel experiences.
Can I share deals with friends and family?
Deals are exclusively for members, but you can refer friends and family to join Travelry. They'll need their own membership to access and book our exclusive rates.
What if I have issues during my trip?
Our customer support team is available to help resolve any issues during your trip. Email us immediately if you encounter problems, and we'll work with our partners to find a solution.